Privacy Policy

We collect personal information you provide directly to us, including:

• Name, email address, phone number, and service address
• Details about your home, business, or cleaning requirements
• Account credentials if you create a customer portal login
• Job applicant details (for cleaners applying to work with us)
• Communications you send us (email, forms, messages)

We also collect limited technical information automatically, such as IP address, browser type, pages viewed, and referring URLs, using cookies and similar technologies.

We use personal information to:

• Provide quotes, schedule and deliver cleaning services
• Process payments and issue invoices
• Communicate with you about bookings, service updates, and support
• Send marketing messages where you have consented (CASL compliant)
• Improve our website, services, and customer experience
• Meet legal, tax, and regulatory obligations

By submitting a quote request, booking a service, or creating an account, you consent to our collection and use of your personal information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at sales@cleanurr.ca. Withdrawing consent may affect our ability to provide services.

We do not sell your personal information. We share it only with:

• Cleaners and staff assigned to your job (name, address, job details)
• Trusted service providers (hosting, payment processing, email delivery, scheduling tools) bound by confidentiality obligations
• Government or law enforcement authorities where required by law

Some of our service providers may store or process data outside Canada (for example in the United States). While such data is subject to the laws of those jurisdictions, we require providers to maintain protections comparable to Canadian standards.

We use industry-standard technical, organizational, and physical safeguards to protect personal information, including encrypted connections (HTTPS), access controls, and limited employee access on a need-to-know basis.

We retain personal information only as long as necessary to provide our services, meet legal and accounting obligations, and resolve disputes. When no longer needed, information is securely deleted or anonymized.

Under PIPEDA and applicable Ontario laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to further use of your information
• Unsubscribe from marketing communications at any time
• File a complaint about our privacy practices

To exercise any of these rights, email sales@cleanurr.ca. We will respond within 30 days as required by PIPEDA.

Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand site usage. You can disable cookies in your browser settings; some site features may not function properly without them.

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through our website or by email where appropriate.

Questions, requests, or complaints about our privacy practices can be directed to our Privacy Officer:

Cleanurr — Privacy Officer
Email: sales@cleanurr.ca
Phone: (647) 606-8777
Toronto, Ontario, Canada

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.